Information Technology

IT Services

Information Technology Infrastructure

IT Infrastructure provides technology solutions to the Division that enable communication between offices, clientele and to the rest of the world.  These services include email, high-speed internet access, video conferencing, secure remote connectivity, and training.  Also, we provide help desk technical support for these services to enable the Division to use these resources effectively.

IT Help Desk

Questions about hardware, software, logging in? Need help with IWP? You can get answers here at the IT Help Desk.

IT Internal and External Knowledge Base

Self help to IT - Internal and External Knowledge Base

IWP

IWP / Drupal replaced our ancient Cold Fusion web and blog software.

Update Your Staff Directory

It's very important that your staff directory is up-to-date, particularly with respect to the Director and Unit Information Security Lead roles.

Update Your Staff Directory (Directors)

Updating your staff directory for directors is always a good idea to ensure that mailing lists are kept up to date and only staff have access to critical UC ANR systems. Recently, UC ANR began developing a new cybersecurity program based on requirements from UCOP. One of the requirements is to identify key roles in the organization.

Security

We at ANR CSIT have been charged with developing an Information Security program which is driven by the implementation of the new UC wide BFB-IS-3 Policy.

Lookup Device Information

To help assist with ANR's asset inventory, this Lookup Device Information will provide instructions on looking up necessary device information such as Model number and Serial number. A device is considered to be a desktop or laptop computer, a tablet, or a mobile phone owned by the University of California.

Desktop Software

Desktop and laptop computers provided by ANR IT come with the following software by default.

Keywords

Information Technology, IT Services, IT Help Desk, Web Development